Key Account Manager - Category Management

hybrid
Toronto, Ontario, Canada .
full-time . September 3, 2024

Description

About ANALYTICSMART

Analyticsmart is a boutique analytics firms in the Consumer Package Goods Industry in Canada and the United States. Our mission is to translate data into meaningful, measurable, and actionable insights that drive growth and increase profitability for businesses. We provide smart analytical services and solutions that are tailored to our client’s specific business needs and are easy to implement.

We offer a suite of innovative software solutions, including but not limited to Merchandising App, CRM, Planogram Repository, Category Management, Data Visualisation, all designed to optimize business decision-making and operational efficiency. These wide array of data-optimizing services and solutions to create effective information management strategies aimed at driving results at a lower cost. We believe that through our analytics, organizations can gain a distinct advantage increasing their competitiveness in the market.

The capabilities and reliability of Analyticsmart have created long-lasting partnerships with global brands and retailers in Canada and abroad.

Analyticsmart was founded in 2009. We currently have offices in Toronto, Montreal, and New York city. We are financially prudent as we are a successful bootstrapped company looking forward to growing in larger markets.

What sets us apart?

Expansive bonus structure
Incredible offices in Liberty Village, Old Town Montreal, and NYC
Fun work environment.
Our experience and accomplishments within the industries that we serve.
Our value propositions.
We take our partnerships seriously. We are very dedicated to our clients.
We work with small clients as well as global brands.
We are a different kind of company and that makes all the difference.

The Opportunity

Reporting to the President and CEO, this is a high-impact role which cuts through to being the custodian for providing customer focused and data-driven insights, while fostering long-term client relationships. In this role, you will be responsible for managing and growing relationships with our key customers in the CPG sector. You will leverage your expertise in category management and customer management to drive meaningful insights and deliver value to our clients. Someone who is a self-starter and possesses great attention to detail and a strong knack of numbers, this role would translate into a key player within the BI space.

Roles & Responsibilities:

Liaising with senior management teams on the retail and vendor side to leverage insights and analytics to identify business trends as well as make strategic business recommendations.
Building and maintaining strong, long-lasting relationships with key clients, ensuring their needs are met and exceeded.
Overseeing the successful execution of assigned projects, ensuring they are delivered on time, within scope, and within budget.
Managing the onboarding process for new customers, ensuring a smooth transition and integration of Analyticsmart's solutions, keeping customer experience at par.
Managing project timelines, resources, and deliverables to meet customer expectations.
Utilizing deep understanding of category management to provide insights that drive business growth for our customers.
Tracking documentation and prioritization of requests for the BI Team.
Translating complex data into actionable insights that are easy for customers to implement and drive measurable results.
Working closely with internal teams to ensure customer expectations are met and to develop strategies that align with their business objectives.
Preparing regular reports on performance and insights and presenting findings to customers and other stakeholders.
Developing strategies to identify and pursue new opportunities within existing accounts to expand business and increase revenue, ensuring long-term partnerships.
Demonstrating Analyticsmart as a valued partner through the services and software solutions.
Leading and supporting the team in developing tools, dashboards, and processes to manage programs.

Qualifications & Experience

Minimum of 3 years of experience into Category management, with a strong track record of managing and growing customer relationships.
Minimum of 3 years of previous Account management experience with major Canadian or American Retailers
Strong analytical skills, with the ability to translate data into actionable insights.
Proficiency in using analytics tools and software, with a preference for experience in Tableau.
Strong understanding of Canadian and American Retail & manufacturing Channels.
Strong oral and written communication skills with the ability to influence customers and internal business Partners with data-driven insights.
Demonstrated ability to manage a team and drive results through collaboration and leadership.
Ability to work independently and as a member of a team in a very fast paced environment.
Experience in meeting strict deadlines.
Demonstrated effectiveness in working in ambiguous and challenging situations.

Know someone who would be a perfect fit? Let them know!